1. Scope

These General Conditions of Sale apply to all consultations or orders placed on the AnimoTAO website and its derived addresses (hereinafter the Site) belonging to the company Pure-TAO under the responsibility of Jean-Luc KLEIN, whose registered office is located at 48, rue du Bourg Dessus, 39140 ARLAY, registered with the RCS of LONS-LE-SAUNIER under the number 424 213 718 and having as intra-community VAT number FR02424213718, for the purchase of goods to be delivered in mainland France , outside mainland France and abroad. The confirmation of the order by the buyer implies unreserved acceptance of these general conditions of sale which prevail over all previous versions or specifications issued by the buyer, including by exchange of electronic mails. We reserve the right to modify these terms and conditions from time to time, which is why we recommend that you consult them regularly. However, the applicable terms and conditions are those in force on the site https://www.animotao.com and its derivative sites on the date of placing your order.

2. Acceptance of General Sale Conditions

These General Conditions of Sale contractually govern the commercial relations between AnimoTAO.com and the site client. The validation of an order on the part of a customer generates acceptance of all of these General Conditions of Sale. They will prevail over any other conditions appearing in any other document, except prior, express and written derogation.

3. Products

AnimoTAO.com develops its own products for pets and therefore has complete independence with regard to the products offered on its sites. The products comply with the legislation and standards applicable in France. 

The photographs of the products have no contractual character. AnimoTAO.com reserves the right at any time and without notice to add or remove products from its catalog.

4. Products availability

The customer's order will be fulfilled within the limits of stocks available on our logistics platform or subject to orders awaiting delivery from our laboratory.
In the context of an order for a single article, unavailability of this article results in the display on the product page of the replenishment period warning the customer of the stock shortage. In the event of a restocking period of more than 30 days, AnimoTAO.com reserves the right to cancel the order and to reimburse it.
Within the framework of an order made up of several articles: unavailability on one of the articles ordered results in the display on the product page of the restocking period warning the customer of the stock shortage.
In the event of an order for a product with delayed availability, the entire order will not be processed and dispatched until all the products are available. If the customer wishes to receive the products available as quickly as possible, he is advised to isolate these articles in a specific order.

5. Prices

The prices displayed on the site and in its shop are expressed in Euros. Transport is not included in the price indicated on the product sheet. The total price indicated in the summary of your order is the final price.
This price includes the price of the total order with the detail of each product and the shipping costs. All prices are indicated inclusive of VAT (All Taxes Included) including VAT. The products remain the property of AnimoTAO.com until full collection of the price by the Site.

6. Order

The minimum purchase amount for your order to be taken into account is 10 euros including tax. The recording of an order on the site store and its validation by the customer occurs when the customer clicks on the "Confirm order" button on the "Summary of your order" page.
In addition to accepting the content of the order, this registration implies acceptance of all of these General Conditions of Sale and constitutes proof of the date of placing.
AnimoTAO.com confirms to the customer the acceptance of his order by e-mail to the address indicated by the customer.
Whatever the electronic means of payment used, the sale is considered as concluded only from the acceptance of payment on the secure area of ​​Paypal or LBP and confirmation of the order by AnimoTAO.com.
As part of anti-fraud control and to protect the interests of our customers, any order may be subject to additional verification. We may have to ask you for any document necessary to unlock your order.
Following this verification, AnimoTAO.com reserves the right to accept or reject the order whether the requested documents have been provided or not.
The processing of the order, in the event of acceptance of the documents, may be subject to a processing delay ranging from 24 to 48 hours.
AnimoTAO.com reserves the right to refuse or cancel any new order from a customer with whom a dispute exists.
Orders are processed Monday through Friday. Subject to product availability. Any order placed before 11am is dispatched the same day as far as possible or at the latest the next day (Saturday and Sunday excluded).
When placing an order, the customer provides the following information under his sole responsibility:
   Email address
   First and Last Name
   Delivery and billing address
   Phone number
In the event of an error in the wording of the recipient's contact details, AnimoTAO.com cannot be held responsible for the impossibility of delivery.
The invoice for the order is available as soon as the parcel leaves our warehouse and can be viewed on the site in the section My account / My orders / View the invoice.
The data recorded by the AnimoTAO.com computer system constitutes proof of all transactions between AnimoTAO.com and its customers.

7. Delivery

Delivery zone

The delivery area includes Metropolitan France, Corsica, the DOM-TOM and certain foreign countries.

Delivery methods and time

Animo-TAO.com has selected several delivery methods and several carriers to best meet your expectations.
Delivery is made by GLS, La Poste or another carrier.
The packing slips validated by GLS and La Poste are proof of the shipment.
You can follow the progress of your shipment on the GLS, Colissimo or other site by indicating the parcel number on their site.
The deadlines announced are not contractual and a possible delay in delivery does not give the right to damages from AnimoTAO.com.
AnimoTAO.com reserves the right to change the carrier in the event of exceeding limits (weight, package dimensions) or geographic constraint (for example in Corsica).
Please note that some remote or difficult to access areas cannot benefit from Express delivery.
Shipping costs are invoiced in addition to the sale price of the products and are defined according to the amount of the order, the mode of transport chosen by the customer

Shipping policy

Shipping is carried out within 1 to 5 working days for France from the date of our order confirmation.
In accordance with article 138-1 of the Consumer Code, we agree to a maximum delivery time of 15 days.

Receipt of order

As soon as your order is taken over in the network of the transporter in charge of its delivery, a tracking number will be communicated to you and will allow you to track your package at any time on the website of the corresponding transporter.
During a Home delivery, your package will be delivered to you from Monday to Friday (except public holidays and in certain remote or difficult to access areas) to the address of your choice.

Note that some private carriers do not deliver PO boxes, postal sectors of the armed forces, and generally no address which does not contain enough information or which is inaccessible. If you live in a locality, a hamlet or a neighbourhood without a street, be sure to specify in the additional field of your delivery address, any information that will be useful to the delivery person (position of the house, colour, etc.). If you live in a building or property where the doorbells are only accessible after entering a code, be sure to specify in the comment field of your delivery address, any information that will be useful to the delivery person (position of the house, colour, etc. ..).

In case of absence during a home delivery, the package may be deposited depending on the carrier:
    at the depot closest to the transporter, the address of which will be mentioned on a calling card,
    if you are absent during the day, remember to have your order delivered to your workplace or to a relative present all day at his home.
    The carriers are not officially authorized to deposit the parcel with the guard or with a neighbour.

Important : After a period of 10 days without withdrawal of your order from the carrier's depot, your package will be returned to AnimoTAO.com.

When receiving your package, you must:
    Check the conformity of the goods delivered at the time of delivery by opening your package in the presence of the carrier.
    Indicate any anomaly on the delivery slip in the form of a precise handwritten reserve (such as a broken bottle, damaged jar, etc.) accompanied by your signature.

PLEASE NOTE: statements such as "subject to unpacking" or "subject to inspection" have no legal value and will not be admissible in the event of a dispute. If the package is too damaged, simply refuse delivery.
Then quickly notify the customer service of the site by email or phone who will initiate an investigation with the carrier.

In all cases, the customer agrees to provide all the evidence enabling AnimoTAO.com to file a complaint with the carrier.
The carrier ensures delivery to the bottom of your building. Remember to provide all necessary assistance if the package is heavy that you cannot handle alone. In case of absence during delivery, the carrier will leave a calling card.
On this notice will appear :
- either a telephone number, in order to agree on a new delivery day,
- or the name of the Relay point where the package was dropped off (the closest to the delivery address originally planned). The customer has 10 days to collect their package. Packages not recovered on time will be returned.

In case of deterioration of your package, you must imperatively refuse its delivery and notify Customer Service at 0.826.38.44.39 (Monday to Friday from 10h to 17h, price of a local call) which then takes care of switching on a complaint procedure with the carrier. In the event of a dispute, the investigation can last up to 21 working days.

Liability limit

In case of return of the package due to an absence of the customer, a problem in the delivery address or an impossibility of receiving the package, AnimoTAO.com will invoice the costs of reshipment to the customer.
AnimoTAO.com cannot be held responsible in the event of disruption, total or partial strike by postal services and / or carriers.
The customer is responsible for ensuring compliance of the delivery according to the instructions received in the shipping information email by AnimoTAO.com.

8. Payment for validated orders on the Site

The full price of the products is payable in cash at the time of the actual order.
This price is indicated:
    on the basket validated by the customer when ordering,
    on the credit card payment interface when entering payment data,
    on the order confirmation sent by e-mail to the customer at the end of the purchase process.
Payment can be made :
    either by bank card on LBP or PayPal
    either by PayPal
    either by bank transfer

Online credit card payment

The bank cards accepted are: Visa and other Credit Cards, MasterCard and American Express, Paypal.
The shop on the site uses the secure payment system SSL (Secure Socket Layers) of PAYPAL or ATOS accessible via a secure https protocol in order to guarantee maximum security for its customers. The transfer of information is perfectly protected thanks to encryption. The Site will never know information relating to the customer's bank card.
A customer's order will not be considered effective until the payment center has given its agreement. If the PAYPAL party refuses, the customer is immediately informed in the payment interface. In this case, the order will not be taken into account by the site.
The data recorded by the site's computer system constituting proof of all the transactions between AnimoTAO.com and its customers.

Bank transfer payment

For payments by bank transfer, you will find below the information you provide for your bank to complete the transaction.
LBP Financial Center of Lyon
Holder: Pure TAO
Bank code: 20041
Counter code: 01004
Account N °: 0794495V025
Key: 10
IBAN: FR68 2004 1010 0407 9449 5V02 510
In the case of payment by check or bank transfer, your order will be reserved for a maximum of fifteen days. Remember us AnimoTAO.com keeps orders pending payment by check for 7 days. After this time, the order will be cancelled.
For transfers from abroad, the transfer costs are borne by the issuer. Be sure to check the amount of your payment.

9. Satisfaction guarantee

In accordance with article L.121-21 of the Consumer Code, you have a period of 14 clear days from the delivery of your order to return the product ordered in order to exchange it or be reimbursed without penalty (except for return costs which are your responsibility).
According to article L. 121-21-8, the right of withdrawal cannot be exercised for contracts for the supply of goods liable to deteriorate or expire quickly, or which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
In order to exercise this right, you must email us to the following address: contact@animotao.com
AnimoTAO.com undertakes to grant a Credit (valid for 90 days) or to reimburse the article provided that it is returned intact in its original packaging, without any trace of use and accompanied by the original invoice to be printed
Items returned incomplete, damaged, damaged or soiled by the customer are not taken back or refunded.
Return costs are the responsibility of the customer.
In the event of an error on the part of the site in the content of an order, the costs of returning the product not ordered will be reimbursed to the customer by AnimoTAO.com.
Returns due to withdrawal or error on the order are to be made to the address below:
   2 chemin de la Touvière

The Purchaser must imperatively keep AnimoTAO.com customer service informed before any return of goods. The return can only be made after agreement of the latter. 

10. Products quality

The articles provided by the Site are new. If an item is found to be defective or non-compliant, AnimoTAO.com undertakes to exchange or reimburse it, provided that it is returned in its original packaging and accompanied by its purchase invoice in 14 days after receipt of the package.
The return address for defective items is:
   2 chemin de la Touvière

The return costs will then be reimbursed to the customer on the basis of the economic rate of our carrier by check or in the form of a credit of the customer's choice.
AnimoTAO.com reserves the right to modify its commercial policy without it being necessary to inform its customers beforehand. In the event that AnimoTAO.com comes to know of misuse of one or more elements of its commercial policy, AnimoTAO.com reserves the right to cancel the benefits acquired by the customer arising from this misuse. In particular, the dissemination of the sponsor code on promotion code sites is prohibited in our conditions of use, and is part of misuse.
The sums available on the customer's loyalty account cannot be reimbursed in cash. The amount of the loyalty account is reset to zero after 6 months if the customer has not placed an order during the past year.

11. Loyalty Program

The loyalty program implies acceptance of the conditions defined below. It is only accessible to customers who have opened an account.
A discount is automatically granted to each new order following the account opening order, based on a percentage discount on the amount excluding tax and shipping costs of the previous order.
The accumulated points are valid as long as this technical platform is used by our site. In the event of a modification, we will send a call to settle the accounts with "1 month" notice. Discounts are only valid for one and the same account. It is the customer's responsibility to open only one account. In the event that several accounts are opened by the same client, he will not be able to claim the reconciliation or grouping of his "client" accounts. This loyalty program is not compatible with other "buyer community" type systems. You cannot accumulate the discounts granted in these programs.
Unless otherwise specified, promotions organized by our site cannot be combined with the loyalty program. The customer does not benefit from loyalty points when placing an order with a reduction voucher.

12. Liability

AnimoTAO.com cannot be held responsible for damages of any kind that could result from improper use of the products delivered to the customer.
AnimoTAO.com cannot be held responsible for any changes made by manufacturers and / or suppliers in the composition of items sold on the store.
In any event, AnimoTAO.com's liability will be limited to the amount of the order.

13. Applicable law / Jurisdiction

The relationships between buyers and AnimoTAO.com, under orders placed on the site will be governed by French law in Lons-Le-Saunier.

14. Disputes

In the event of a dispute which cannot be resolved amicably, any legal action will be, - * subject to the provisions of article 48 -, under the exclusive jurisdiction of the competent courts, notwithstanding plurality of defendants or call in guarantee, including for emergency procedures, interim measures in summary proceedings or by request.
Publishing company: Pure-TAO
Headquarters: AnimoTAO.com - Pure TAO - 48, rue du Bourg Dessus - F-39140 ARLAY - France, registered with the RCS LONS-LE-SAUNIER under the number 424 213 718 and having the intra-community VAT number FR02424213718.
Commercial contact: 0.826.38.44.39
Warranty or claim contact: 0.826.38.44.39
Hosting: www.1and1.com
Publication director: Jean-Luc KLEIN

15. Personal data protection

The personal information collected from the customer is necessary for the processing of the order, the delivery of this order and the establishment of the corresponding invoice. Failure to provide such information will result in a rejection of the order.
In order to comply with the Data Protection Act, the processing of personal information relating to customers has been the subject of AnimoTAO.com's declaration to the National Commission for Data Protection (CNIL) . According to article 34 of the law of January 6, 1978, the customer has the right to access, modify, rectify and delete data concerning him. This right can be exercised by contacting AnimoTAO.com:
    > by e-mail via « Contact » section on website
    > by post office : AnimoTAO - 2 chemin de la Touvière - FR-01580 SAMOGNAT - France

The customer can also modify their contact details directly in their personal account via the "My Account" section of the site.
In accordance with the RPGD and on simple request, the customer has the right:
> A right to erasure of your Data;
> A right to limit the processing of your Data;
> The right to object to the processing of your Data for legitimate reasons, in accordance with article 21 of the GDRP;
> A right to portability on the Data you have provided (for automated processing based on consent or the performance of a contract);
> The right to withdraw consent, when you have been asked for it.

For more details concerning the GDPR, see chapter 19 of these conditions.

16. Use of the website

Intellectual property
The elements published on the Site including in particular logos, registered marks, texts, photographs, images, drawings, models or tables constitute works protected by intellectual property rights or human rights. Reproduction or representation, in whole or in part, of this site is therefore prohibited without the express prior consent of the holders of these rights and would constitute an infringement punishable by the provisions of the Intellectual Property Code and / or a tort in nature to engage the civil responsibility of the infringers of the above mentioned rights.
User responsibility
Navigation on the Site is the sole responsibility of the users. AnimoTAO.com cannot be held responsible for breakdowns, errors, computer viruses which could hinder the continuity of access to its site or for malfunctions in the computer installation of users who could be observed following access to the site. It cannot therefore be held liable for the repair of direct or indirect damage which could be linked to the use of, access to its site or the downloading of elements kept on the site (images, texts, video files, etc).

17. Miscellaneous


By express agreement between AnimoTAO.com and the buyer, e-mails will prevail between the parties as well as the automatic recording systems used on the Site, in particular as to the nature and date of the order.
The buyer can access in accordance with the rules of common law, the electronic contract concluded with AnimoTAO.com. To do this, they contact customer service by email, to which they will provide all the information necessary to do so, in particular the order number and contact details.

Partial invalidity

If one or more stipulations of these general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will keep all their strength and reach.

No waiver

The fact that one of the Parties has not required the application of any clause of these general conditions of sale, whether permanently or temporarily, can in no case be considered as a waiver of the rights of this Part arising from said clause.

In the event of difficulty in interpretation between any of the titles of the articles and chapters and any of the clauses, the titles are deemed to be non-existent.

Modification of generales sale conditions

Animo-TAO.com reserves the right to modify these general conditions of sale. Any new version of these will be posted on the Site. The online version on the site at the time of the buyer's order will prevail over any other version of these previous general conditions of sale.

Entire contract

These general conditions of sale and the order summary sent to the buyer form a contractual whole and constitute the entire contractual relationship between the parties.


Certain products sold benefit from a manufacturer's warranty, the general conditions of which vary from one supplier to another. The general conditions and the duration of the warranty are available on the manufacturer's website. The buyer will be deemed to have consulted and accepted them.
Any return of the product under the aforementioned warranty must be the subject of a prior agreement from AnimoTAO.com customer service. To this end, the Buyer will contact the after-sales service of the site.
No returns will be accepted without prior authorization from our customer service.
If the product is recognized as defective, the site will send the buyer a product return number. This return number, a determining and essential condition, is valid for fourteen working days, counting from the communication of the return number by the site's customer service to the Buyer. After this period, the Buyer must renew his request, according to the procedure described above.
The defective product must be returned in its original packaging, include all of the products and its accessories and be legibly accompanied by the product return number communicated by our customer service and the product serial number.
Any incomplete, damaged, damaged product and / or whose original packaging has been damaged, will not be returned or exchanged under the warranty.
All costs and risks related to the return of the product are the responsibility of the Buyer.
The product under warranty will, at the choice of the manufacturer, be exchanged or repaired.
AnimoTAO.com does not guarantee the Purchaser, with regard to hidden defects which may affect the products delivered, except in the context of the replacement of defective products, or parts making them unfit for their use, without being able to be considered by the Purchaser as responsible for any harmful consequences that these hidden defects could have caused.

In any event, the guarantees do not cover:
- abnormal and improper use of the products.
- damage subject to specific mention in the item sheets.
- defects and their consequences linked to use not in accordance with the use for which the product is intended (professional, collective use, etc.).

18. Customer reviews management

Customer reviews are verified, moderated and commented on by Jean-Luc Klein or Christine Paccaud. Customer reviews can be changed according to certain criteria such as spelling, grammar etc ... but the meaning of the text is always respected.
Decree n ° 2017-1436 of 29 September 2017 relating to information obligations relating to online consumer reviews. 

19. GDPR

It is normal that you attach particular importance to the way in which your data is obtained, used and shared.
This Personal Data Protection policy (the "Policy") illustrates the commitment of Pure TAO - Company registered in the Commercial Register of Lons-Le-Saunier under number 424 213 718 and whose head office is located at 48, rue du Bourg Dessus 39140 Arlay ("AnimoTAO") - as a data controller with regard to privacy and the protection of personal data of its users.
Also, this personal data protection policy (the "Policy") has been written to allow you to be aware of the practices and conditions under which AnimoTAO collects, uses and stores your personal data (the "Data" ).
You will find there the different Data that we can collect and process or that you can transmit to us when you access and / or use AnimoTAO.  

Given the constant evolution of laws and regulations regarding technology and protection of personal data, it is likely that this Policy will be updated. 

 If you are a user of the Site, you will be informed of its possible modifications by e-mail. 

If any of the clauses of this Policy should be declared null or contrary to the regulations, it will be deemed unwritten but will not invalidate the other clauses of this Policy.
This Policy applies to the Data collected:
   > Via the website ;
   > Via the emails exchanged between AnimoTAO and you or any other electronic messaging tool ;
   > When you create a user account on the Site ;
   > When you subscribe to the Site Newsletter (the "Newsletter").
If the latter does not obtain your membership, we invite you not to use our Site.
It is your responsibility to ensure that the Data communicated to AnimoTAO is complete, accurate and up to date.


Depending on the nature and purpose of your interaction with AnimoTAO (creation of a user account and / or exchanges via the chat tool, subscription to the Newsletter, information of contact forms, as well as during any telephone exchanges ) we are likely to collect the following Data:
> Your email address will necessarily be required if you wish to create a user account, communicate with us via the contact forms and / or receive our Newsletter;
> Data relating to your identity such as your last name, first name, user category, email address, may be requested;
> Data relating to navigation: this is Data relating to the way in which you use the Site including: the IP address, the browser used, the duration of navigation, the search history, the operating system used, language and pages viewed;
> Data relating to your visits to our Site, including traffic data, log files and other data or communication resources that you use when accessing our Site;
> Data relating to orders: your postal address is necessary for preparing invoices. Likewise, your bank details or PayPal must be filled in to proceed with the payment of your order;
> The Data necessary for the payment of the Sponsors' commission: if you are a Sponsor, your postal address is necessary for establishing invoices.
In addition, your bank details or PayPal must be completed for AnimoTAO to be able to pay your commission;
> Data relating to the use of social networks when you use its features.


Data can be collected in different ways on our Site.
Data may be collected directly when you transfer it to us using the contact and user account creation forms, newsletter subscription available on the Site and / or communicated when you contact us by phone.
When you contact us using these various means, a copy of your exchanges with AnimoTAO, including email addresses, is made and archived.
AnimoTAO also collects your Data indirectly by means of cookies / tracers. 

We invite you to read our Cookie Policy, intended to help you better understand these technologies and the use we make of them on our Site.


If you are a simple user, we collect your Data for:
> Send you our Newsletter and personalized commercial offers if you have consented;
> Allow you to use the interactive features of our site;
> Manage orders and execute contracts;
> Send you information about your account (including purchase invoices, order history);
> Manage your requests sent either via the help center (the "Help Center") or the chat tool;
> Allow you to leave a review on our products;
> Notify you of changes on our Site or in our range of products and services;
> Respect our rights and obligations stipulated in the contracts concluded with users as well as for any other legal purpose.

If you are a Sponsor or a godchild, we collect your Data for:
> Communicate our Newsletter to you if you have consented;
> Allow you to validate your commissions or discounts on the site and possibly to make purchases
Products or services:
> Manage orders and execute the contract;
> Ensure the traceability of product purchases;
> Send you information about your account and in particular monitor the sales of referrals & sponsors and pay the commissions owed to you;
> Respect our rights and obligations stipulated in the contracts concluded with users as well as for any other legal purpose.

We also use cookies or tracers to improve your user experience, in particular by:
> allowing our Site to recognize your material, so you will not have to provide the same information several times in order to perform the same task;
> recognizing the username and password that you have already provided so that you do not have to enter them on each web page that requests it.
> analyse the traffic and data on our Site in order to measure the number of users of the Site, to make it more
easy to use and ensure their ability to respond quickly to your requests. 

 Refusal to provide certain data may result in the unavailability of certain services.


Your Data is processed by AnimoTAO employees in charge of:
> Site management;
> Support management, to answer all your questions;
> Billing management and the transfer of commissions to sponsors and referrals.
In addition to the AnimoTAO teams, your Data may be communicated to the company Sinolux, supplier and logistics platform, headquartered in Steinfort Luxembourg.

In addition, within the framework of our activity, and for the purposes of external processing, your Data may be accessible to subcontractors or service providers.
> For the management of communications, resulting in particular from the chat tool, the exchanges that take place between you and AnimoTAO are carried out using the "Live Chat Pro" tool produced by ProQuality. This tool allows AnimoTAO to respond directly to questions from its users.
> For support management, the support services offered to AnimoTAO users are managed by the "Easy Standard" site managed by BJT Partners 26, rue Friant 75014 Paris.
> For payment management and to facilitate the experience of its users, AnimoTAO offers the following means of payment for making purchases on the Site:
- Online payment by Credit Card (Carte Bleue, Visa Card, Eurocard / Mastercard);
-Payment by PayPal;
-Payment by bank transfer.
Payments are made by our partners (LBP / Atos, PayPal).
AnimoTAO has no access to your identifiers and credit card numbers.
All transactions are secured using SSL encryption, ensuring both the identity of the payment organization and the confidentiality of data.
> For sending our Newsletters
Our email campaigns are managed through the services of SendinBlue.
> All the aforementioned subcontractors, service providers, Partners or other third parties are bound by contractual obligations to respect the confidentiality and protection of Data.

Your Data may be transmitted to any purchaser or other successor in the event of a merger, transfer, restructuring, reorganization, dissolution or other sale or transfer of part or all of the assets of AnimoTAO.

Finally, we are also likely to disclose your Data:
> to comply with any legal mandate, any law or any legal process, including government and regulatory requests;
> if we believe that the disclosure is made necessary or adequate in the context of the protection of the rights, property or safety of AnimoTAO, its customers or other stakeholders.
Said disclosure includes the exchange of information with other businesses and organizations for the purposes of protection against fraud and counterfeiting.

Links to third party websites
Our site may contain links to various social networking sites and platforms managed on third-party servers, by people or organizations over which AnimoTAO has no control.
As a result, we cannot be held responsible for the way in which your Data will be stored or used on the servers of these third parties.
We advise you to read the applicable data protection policy of each third-party website which you access via our Site in order to assess the way in which your Data will be used.


AnimoTAO only stores your Data for the time necessary for the purposes set out in Article 3.
This storage period is not the same depending on the Data in question, the nature and purpose of the collection being liable to vary this period. Likewise, certain legal obligations impose a specific retention period.
When you subscribe to the Newsletter, we keep your email address until you unsubscribe.
When you contact AnimoTAO using the various contact forms in the Help Center or when you communicate with us by phone or via the chat tool, your data will be kept for up to five (5) years from the last contact.  

Regarding your user account, your billing data is kept for ten (10) years from the date of purchase. 

The rest of your data will be kept for five (5) years from your request to deactivate your user account. 

Your credit card details, for any purchase, will be kept for thirteen (13) months from the date of debit, in the event of any disputes about the transaction. 

When you request it, your Site user account will be deactivated and then completely deleted at the end of the above mentioned periods from the day you made the request. 

Finally, with regard to the Data collected by means of cookies or tracers, they will be kept up to six (6) months for cookies or tracers measuring audience and up to thirteen (13) months for others.
Beyond the aforementioned retention periods, your Data will be anonymized to be kept for exclusively statistical purposes. 


Your Data is kept on secure servers and protected by firewalls and antivirus.
We have implemented technical and organizational measures intended to guarantee the security and confidentiality of your Data against any accidental loss and against any unauthorized access, use, modification and disclosure. 

Given the specific characteristics of the internet, it is however impossible for us to guarantee the optimal security of information exchanges on this network.
We strive to protect your Data, but we cannot guarantee the absolute security of the information transmitted to the Site.
You agree that you transmit your Data at your own risk.
We cannot be held responsible for non-compliance with the confidentiality parameters or the security measures in place on our site. 

As such, you agree that the security of your information is also your responsibility. For example, it is your responsibility to keep the password allowing you to access your user account secret. Never disclose it to third parties. Similarly, be careful when you disclose information in the public sections of the Site, which can be viewed by any user of the Site. 


You can choose how the Data you transmit to us is used:
> You can browse the Site without providing Data.
If applicable, you will not be able to use certain functionalities of the Site and in particular, to make purchases (if you are a simple user).
> You can refuse to provide your bank or PayPal details and / or your postal address.
In this case, you will not be able to make a purchase or collect your commissions if you are a Godfather or Godson.
> You can decide not to receive the Newsletter as well as our personalized offers: you just need to log into your Site user account or click on the link in the email sent to you.
> When you leave a review on the page of a product you have purchased, you have the option of using a pseudonym.
> You can choose not to provide your email address in the Help Center. Please be aware that you will not be able to get a response from AnimoTAO.

In any case, you can access your user account at any time to consult or update your Data and unsubscribe to our Newsletter.
In accordance with the provisions of the applicable regulations on the protection of personal data, in particular the European regulation 2016/679 on Data protection (the "GDPR") as well as the law of January 6, 1978 n ° 78-17 called "Informatique et Libertés" and its modifications, you have a right of access and a right of rectification on your Data.
You also have the right to define directives relating to the fate of your Data in the event of death.

In addition, subject to the conditions provided for by said regulations for the exercise of these rights, you benefit from:
> A right to erasure of your Data;
> A right to limit the processing of your Data;
> The right to object to the processing of your Data for legitimate reasons, in accordance with article 21 of the GDPR;
> A right to portability on the Data you have provided (for automated processing based on consent or the performance of a contract);
> The right to withdraw consent, when you have been asked for it.

When the processing of your Data is carried out on the basis of your consent, you can withdraw it at any time. 

You acknowledge however that the processing carried out before the revocation of your consent remains perfectly valid. 

You can exercise these rights by sending an email in French to contact@animotao.com
or a letter to the following address: AnimoTAO 2 Chemin de la Touvière FR-01580 SAMOGNAT 

We have one month to respond to any request relating to the exercise of your rights. This deadline may be extended by two months, due to the complexity or the excessive number of requests.


The Data collected in the context of the use of the Site is hosted by the company 1and1 - 7, place de la Gare BP 70109 Sarreguemines Cedex - France whose servers are located in the territory of the European Union, in Canada and in the States -United.
As a result, your Data may be transferred outside the European Union. By using our Site, you therefore agree that your Data will be transferred to these servers.

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